Q1: Do you have the relevant certifications for these products?
A1: Yes, we have passed major international certifications including CE, UL, RCM, KC, and ETL to ensure safety and quality standards.
Q2: What is the warranty policy for the adjustable bed?
A2: We offer a comprehensive warranty: 10 years for the bed frame, 2 years for the motors, and 1 year for parts and labor.
Q3: Is it possible to request a sample order before placing a bulk order?
A3: Certainly, we can provide sample units for your evaluation and testing before you proceed with a larger purchase.
Q4: Can I customize the bed with my own logo?
A4: Yes, we support OEM services. You can send your logo requirements along with your order for printing on the adjustable bed.
Q5: How is the after-sales service handled?
A5: For quality issues caused by us, we provide free replacement parts or products via sea shipment. For urgent needs, parts can be sent via express courier like DHL.
Q6: What power specifications does the motorized bed support?
A6: The system is designed for global compatibility, supporting a wide input range of 110V-220V at 50-60Hz.
Dgem Medical
